Utilizing a managed IT services provider in West Palm Beach can be beneficial for more than just efficiency and expert tech support. By outsourcing your IT, you can also protect your company from the damage a disgruntled ex-employee can cause. If you’ve been in business long enough, you’ve likely experienced how difficult an ex-employee can be. You may have dealt with slanderous online reviews written by them, have had current clients approached by ex-employees, or even had to deal with frivolous lawsuits. While these can be costly and frustrating, having an upset ex-employee with detailed knowledge of your IT infrastructure can be downright dangerous.
How Disgruntled IT Ex-Employees Can Hurt You
There are a number of ways an ex-employee can hurt your business. For instance, they can steal client information. It’s likely that your tech employee had access to your client database, which could include anything from contact information to private details, credit card numbers, or banking information. If this information gets into the wrong hands, it could ruin your reputation and the relationships you’ve spent years building.
They can also make getting into your system difficult. Your ex-employee probably created or at least knew all the passwords related to your system. Before leaving, they can easily change everything, making it difficult or impossible for you to get into your system. The downtime you experience until you can retrieve or reset passwords can severely impact your bottom line.
You might also find that ex-employees can plant viruses. The last thing your business needs is to deal with a malware infection or have your database held hostage by ransomware. Because of their detailed knowledge of your system, ex-employees can easily plant a virus that can destroy data, affect systems, or cause your whole system to go down.
They can take all their knowledge with them, too. Even if an ex-employee is not vindictive enough to purposefully cause damage to your system, simply refusing to communicate with you after leaving can cause plenty of harm by itself. If this was your head or only in-house IT employee, they likely have knowledge that no one else has. If they’re not willing to train the next employee, or at least be available to answer questions, you could find yourself back at square one with your system.
When you work with a managed IT services provider in West Palm Beach, you don’t have to worry about any of the nightmare scenarios mentioned above. As outsourced partners, managed service providers have a reputation to uphold and strict standards regarding how they operate. In addition, if one of their employees leaves, they have plenty of backup and support, and there will always be someone who knows your system and can step in. When you work with a managed service provider, you’re partnering with a company that has years of combined knowledge and expertise, as well as a customer service staff that is on-call 24/7.