Once upon a time, if you experienced an IT problem, you would have to wait until your next scheduled onsite visit from your IT outsourcing service in West Palm Beach to have it fixed. The IT support technician from the firm you hired would arrive at your location on a predetermined day, visit each member of your staff, and resolve any IT issue they had.
The IT tech would then visit the closet/server room to “check the logs,” and ensure the servers were working properly. Once the routine tasks were complete, the IT service provider would likely “hang out” for a while, probably browsing the Internet, since he was required to remain on-site for the whole day. This is a waste of your time and your money.
Does your IT service provider still offer this type of service? If so, your provider is likely stuck in the past. However, this kind of limited service is not the only sign your IT service provider is not offering services that match your modern business needs.
Additional Signs of a “Behind the Times” IT Service Provider
If you don't know if you have an IT service provider that is providing outdated customer service and IT support, here are some of the most common signs:
- They don’t provide updated technology options that may benefit your business.
- They don’t offer BDR services in their flat fee.
- They don’t provide timely or efficient help desk support.
- They keep your login details for your servers.
- They don’t have proper documentation of your network.
In addition to your IT outsourcing service in West Palm Beach being “behind the times,” these are also indications that the service wants you to remain fully dependent on them for any and everything tech related to your business. This means if you ever were to change service providers, you would have to seek an entirely new setup, which isn’t a feasible option for most business owners. As a result, the IT company believes you are locked into its services and you have to just take what it offers.
The Modern Managed IT Services Provider
Today is an on-demand type of world. This means that a modern MSP needs to focus on delivering proactive solutions for their customers. This includes on-demand support and service on the phone or on location when needed and a flat, annual cost for services.
If you have noticed that your current IT service provider is somewhat behind regarding the services they provide, then you may need to look into a new IT support company. At Nexxen Technologies, Inc. we are dedicated to providing our customers with services that they need when they need them. Don’t settle for sub-par IT outsourcing services in West Palm Beach. We are here to offer modern solutions to modern businesses that ensure they remain productive and competitive at all times.