VoIP has allowed businesses like yours to make and receive calls from anywhere, at any time. This enables employees to meet client demands promptly and improve customer satisfaction. One VoIP feature that can further elevate your customer service is call recording. #1. Improve customer service One of the most important reasons why businesses should always […]
Why businesses should record their calls
The Google Assistant Fun House at SXSW
Google brought their “voice-activated insanity” as a feature of their Google Assistant Fun House at the South by Southwest (SXSW) expo in Austin this year. The limited product exhibit showcased the unique capabilities of their AI assistant platform, such as a sock-folding robot and a system to order beer from your sofa. Here are other […]
Office 365: Tools and tips for business
Office 365 is the office productivity tool of choice because it has everything business users could possibly need. That said, most of them aren’t maximizing their Office 365 investment. That’s why we’re recommending some of the lesser-known and underused tools to help you work more efficiently. SharePoint SharePoint is the “communication sites” platform for building […]
Why are Windows 10 updates so slow?
Windows 10 users are well aware of the fact that installing updates can take a long time. In fact, you’ll find many users venting about this issue in online forums and complaining to their service providers. So what kind of feedback are they getting, and why are Windows 10 updates so slow? Why do updates […]
Millions more affected by Equifax leaks
Back in 2017, Equifax, one of the three major credit bureaus in the US, made a major security blunder that leaked millions of sensitive information, including Social Security numbers, addresses, driver’s license numbers, and credit card details. The company estimated that the data of 145.5 million people (almost half the US population) were exposed. But […]
IT Services in West Palm Beach: The Difference Between Public, Private, and Hybrid Cloud
By now, your company is almost certainly making some use of cloud technology, even if you don’t realize it. After all, services such as Google Mail, Office365, and Dropbox are just some examples of public cloud platforms with a reach that extends to almost every organization in America.
IT Support in West Palm Beach: The Difference Between Cloud Computing and Virtualization
Your IT support in West Palm Beach may already involve virtualization and cloud computing. Often, the terms are used interchangeably, but they are not the same thing. Knowing how they differ and why they have their place in corporate IT can help with key decisions in everything, from capital investment to the development of new products and revenue streams.
iPhone security impenetrable no more
Cellebrite claims that they have devised “undisclosed techniques” to unlock Apple devices running on any iOS operating system. The U.S. government contractor based in Israel recently notified clients of their ability to circumnavigate iOS protections that’s part of their new service for forensic specialists and law enforcement. iPhone vulnerabilities leaked, is it true? A couple […]
5 ways to get the most from social media
Regardless of your company’s size, social media marketing is a fickle tool you can’t afford to ignore, especially if your business targets Generation Z customers. Read on to discover five ways to get the most out of your social media. #1. Choose the right platform Between Facebook, Twitter, Instagram, YouTube, and LinkedIn to choose from, […]
Best uses of Alexa in a business setting
Individual users find plenty to like about Amazon’s AI technology Alexa. It’s a great way to control smart home devices and perform small tasks like make shopping lists and answer phone calls. But Alexa also gets things done for business users, and here we’ll list some of the most useful. Create and manage to-do and […]