Technology is a part of every modern law firm. How to manage that technology is a challenge for firms of all sizes. Do you hire an IT department or do you outsource it? For most firms, outsourcing IT support in West Palm Beach makes the most sense.
The Reality of Internal IT Support
Let's look at keeping IT support inside the law firm first:
Hiring an internal IT support person is a major commitment of support resources. That person's salary and benefits increase the overhead costs that have to be absorbed by the firm, lowering profit from billable hours.
Plus, that person's services may only be needed part-time in small or medium-sized firms. What happens if something goes wrong when that person is off duty?
As new technology becomes available, your IT person will need training on how to implement and support it. That is even more costs for the firm to absorb.
Why Outsourcing Makes the Most Sense
Outsourcing IT support in West Palm Beach makes the most sense for law firms. Here's why:
- The IT support provider covers all the costs of hiring qualified personnel. The only cost to the firm is a monthly subscription fee for the provider's services.
- The firm can use the services they need without the overhead costs of an internal support person. That is great for a small firm that only has a few computers to manage.
- The firm can get the services of a full IT department with a single flat fee. There is no need to hire a department filled with technicians, network administrators, database experts, and security specialists. The support provider has all of those areas covered.
- The firm experiences less downtime. When a major problem occurs, it can be overwhelming for a single IT support person. The provider has a team of experts to call on to get the problem solved quickly and effectively.
- The provider offers support all day, every day. While most firms are only open Monday thru Friday, there are times when people are working after hours. The provider is there 24 hours a day, 7 days a week if needed.
- The firm will be able to stay compliant. Protecting client data is a paramount concern for any law firm. Outsourcing IT support helps ensure that you have the best protection in place to keep that data out of the hands of hackers and thieves.
The best part of outsourcing your firm's IT support in West Palm Beach? You can stay focused on providing the best service to your clients without worrying about the next IT outage. Contact us now at Nexxen Technologies today to learn more.