IT support in West Palm Beach doesn't just protect you against threats that are digitally derived, but against those which use human psychology as a wedge to peel back the information shields you've built into your system.
If you're unfamiliar with social engineering hacks, they're basically what may be referred to as a "con" or a "setup." The film “Matchstick Men” is about this, so is the film “The Sting”. The following are three social engineering hacks that can impact your business negatively:
Spear Phishing
IT support providers in West Palm Beach often see cases of spear phishing impact businesses today. Basically, like a spear-fisher stabs a fish he has aimed at with his weapon, a spear phishing hacker finds a target and aims at affecting them directly. They'll find a middle manager who deals in sums of money, find who he or she sends money to, then "spoof" that individual's email or other information in order to get an order of resources sent outside the company. Training helps stop this. Protocols should be instituted which involve those who deal in such assets--- like contacting senders and initiating proper follow-ups to ensure legitimacy. Work with your MSP to see which measures are most likely to be effective in your business.
Internal Techs Who Aren't What They Seem
Sometimes, you'll have courageous thieves walk right into your organization wearing the uniform of a tech person and boldness which is strong enough to allay suspicion. Again, operational protocols can help, here. Have employees badge-in for anything, and always have someone watching those who enter or exit your building.
Websites That Are Malicious
Do you have employees who answer the phone, must be available around the clock, and are often working long shifts that have very little actual work characterizing them? Say you're a Windows support division for POS (Point of Sale) devices like cash-registers that come with a warranty, and which usually entitle to repair coverage immediately, but occasionally do not. You may have an outsourced department at your company that works the phones late at night, has hours of downtime, and spends that downtime watching movies that stream for free online. You'd preclude the internet, but databases necessary to research possible client claims predicate connectivity continuity.
Well, the websites those employees are using could have malware that tricks visitors into clicking the wrong link and downloading said malware to their computer. Often this happens through a prompt to install or update a plug-in like Java or Adobe. Again, train employees to be wary, and establish protocols which preclude use of problem sites--or blocks them entirely. Your MSP can help you design protection solutions that rebuff such malicious sites.
IT support in West Palm Beach through Nexxen Technologies can help you avoid being undermined by pernicious, subtle, and continually shifting social engineering hacks. Contact us for the latest in security solutions, as well as a bevy of professional information technology solutions designed to meet the needs of our diverse clientele.