When a company offering computer services in West Palm Beach is hired, it's likely your belief that they're going to make all the tech-related parts of your business much easier to understand. However, in some situations, this just isn’t the case.
“Geek-speak” is a phrase that's often used to describe how tech-minded individuals talk. However, when speaking to people outside of the industry, this tech talk can seem more like a jargon than anything else. The fact is, the average business owner isn’t going to understand what their IT service provider is saying if they use “geek-speak” all the time.
Is Your Service Provider Helping You Understand?
Even the most technical-minded people know how to talk to others in a way that makes sense. In most cases, if the tech service provider continues to speak in a manner that's hard to understand, it's because they don't have real answers to the questions being asked, which poses a whole new problem for your business.
In fact, there are many situations where technicians use geek-speak to avoid the question or to confuse business owners and their employees. What it's indicating is that you may have hired the wrong IT service provider.
If the provider for computer services in West Palm Beach that you hired is constantly talking to you with words and phrases that you just don’t understand, this represents a serious issue.
How to Solve the Tech-Talk Issue
In some cases, you can simply let the technician know that you don’t understand what they're talking about, because they may not realize it until you point it out to them. However, if they make no effort to change their manner of speaking at this point, then it's time to find a new provider that makes the entire tech-side of your business easier to understand.
Not all technicians are great at customer service, which is another reason why it may seem hard to talk to them at times. If you let them know that you're having a difficulty understanding them, they might just oblige and ditch the geek-speak for good. When they know the problem exists, these technicians can begin to make efforts to simplify their explanation and use terms and scenarios that make sense.
The Ever Evolving Tech Industry
There's no question that the tech industry is evolving at record speed. As a result, technicians offering IT services have to propel forward with these changes to continue serving their customers. However, while this is true, they also need to speak to their clients in a way that is very understandable.
If you've recently discovered that you don’t understand anything that your computer services in West Palm Beach provider says, then there's no doubt that it's time for you to look elsewhere for services. At Nexxen Technologies, Inc. we take pride in helping you understand what's going on at all times. It's our goal to solve your tech-related problems and provide answers, as well as solutions, in a way that makes sense to you. If you're ready for a great tech service provider with minimal geek-speak, contact us at Nexxen Technologies, Inc., and let's discuss your IT-related concerns.