Does Gambling Belong In Overhead Calculations?
Computer services in West Palm Beach are going to have a variety of service models that are used to obtain your patronage. Some are better than others.
Ask yourself a question: would you prefer to know how much your regular monthly expenses are going to be, or just leave that entirely up to chance? Well, most everyone is going to prefer the concrete figure. They don't want to gamble, because they want to be sustainable. But many IT service providers have put together a model that is, basically, gambling under different terms; and this obfuscation is costing many clients -- a lot!
The Problem With Break/Fix
This business model is called the "Break/Fix" support model. Basically, the IT support group you've chosen doesn't fix anything unless the fix is required. On the surface, this seems to be the less-expensive option; in practice, that doesn't often prove to be the case. As a matter of fact, the "Break/Fix" model is sort of anachronistic. It is used as a way of getting clients into paying more over time through repairs that are more costly incidentally than a regular monthly payment under a traditional service plan would be.
Pandora's Box
In the end, the Break/Fix solution often charges you a monthly fee that's less than that of a service plan, because they know you'll have charges which end up making them much more. Going this route is really like opening Pandora's Box. You're Eve, and you've just trusted that Break/Fix serpent enough to crunch the wrong fruit. Now come the consequences. Said consequences usually arrive in the form of bills inflated beyond all reason.
In essence, you're gambling with Break/Fix solutions. You're trading a certain budgetary expense for one that has no certainty about it, and is only available because those who provide it know they stand to benefit. They are the house, you are the mark.
Characteristics Of More Trustworthy Solutions
Computer services in West Palm Beach that offer a service plan which is recommendable will have several defining features:
- Free Consultation
- High Rates of Customer Retention
- Managed Services
- Network Security
- IT Consulting
- Backup/Disaster Recovery
As regards consultation, you should never have to pay anything for this service. It should always be free. When there are charges involved, this usually indicates subpar service. When consultation is free, it usually involves honesty, which leads to a retention of clients. This happens more often with managed service solutions than it does with those who institute Break/Fix coverage. Clients are likely to cut the rope with the Break/Fix guys the first time that massive bill comes in; or perhaps the second if it takes them a little while to catch on.
Additionally, a Break/Fix solution likely can't provide as good network security. They've got to put the brakes on services in order to force you into signing a check. IT consulting and backup/disaster recovery might come from either, but with a Break/Fix arrangement, you could end up paying more than is strictly necessary when the rubber meets the road.
A Reputable Local Option
For computer services in West Palm Beach offering free consultation, managed services, IT consulting, backup and disaster recovery, and a 98% customer retention rate, we at Nexxen Technologies, Inc. strive to provide the best local solutions.